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• Fanatically Zen with SugarCRM and Zendesk

  January 26, 2023 @ 07:48 pm
  
  The Zendesk integration with SugarCRM is amazing! It's a 2-way integration that greatly increases Agent productivity as well as enabling our sales team to stay focused on sales! As the Service Desk Manager it simplifies my job and gives me complete visibility on all tickets. When there is an issue with the integration, Chad and Heidi are relentless in their pursuit of a solution! We had some unique challenges and these 2 went out of their way to ensure they understood the issue. We tried a few solutions that failed, so Heidi set up a Zoom meet with Chad - it was extremely productive and resulted in the solution being implemented during the session! I highly recommend the Integration and support that was provided. Well done!! View Add-on
  
  

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