by 38 Elements

Essential solution to help you keep your SugarCRM data in perfect shape!

Primary source of problems with your SugarCRM data is duplicate entries that you are making while working. Eliminate those with advanced detection techniques and resolve them in few easy steps.

#3086 - CRASHED SUGAR WHEN UPDATING TO 7.8.2

Closed Bug? created by conormccloy 7 years ago
Hello, I had issues with your new install yesterday. Once it was active it slowed down Sugar to a crawl. I then contacted Sugar (wasn't sure what the issue was at the time) and they disabled it. They then enabled it and set it to run only Fridays at midnight. I had an upgrade to 7.8.2 scheduled last night (Tuesday) and this morning I wake up to find out that our instance is completely down. After contacting Sugar support, they claim it was your plugin. Our system is up and running, but I had to uninstall all versions of your plugin. I really need a deduplication plugin and chose your plugin over Enjay's because I thought you had a comparable package with good customer service. Please help me understand what happened and find out whether I can even use your plugin or not. Thanks, Conor
  1. eontek-primary-contact member avatar

    38 Elements

    7 years ago

  2. eontek-primary-contact member avatar

    38 Elements

    7 years ago

  3. conormccloy member avatar

    conormccloy

    7 years ago

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...