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#4573 - DeDupit Causing System Impairment
According to SugarCRM Technical Support, DeDupit was the reason our Accounts module returned an Internal Server Error each time a user attempted to create/modify an account. From Sugar support:
"It looks like the logichook associated with the Sugar DeDupit v5.0.7 package is causing issues with Account saving.
The file in question is: ./custom/Extension/application/Ext/LogicHooks/e38_DeDupit_global.php
You'll likely want to uninstall the package for now to restore Account saving functionality and contact the developer to report the issue."
On Friday, September 10, I disabled, uninstalled, and deleted the package for DeDupit. A full repair/rebuild was enacted thereafter.
Today, September 13, ALL MODULES ARE EXHIBITING THE PROBLEMATIC BEHAVIOR STATED ABOVE. We cannot edit or create new modules without triggering a server error.
In the devtools console, the following can be seen: "VM73:2 POST https://royaltruck.sugarondemand.com/rest/v11_13/Opportunities/**duplicateCheck** 500 (Internal Server Error)"
Evidently, there is a trace of the duplicate check module and we don't know how to remove it.
Please respond ASAP regarding this matter.
SL
3 years ago
3 years ago