by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sell & Enterprise. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#1091 - Syncing multiple target lists - Unsubscribes and Hard Bounces

Closed General Question created by Andrew Wright 10 years ago
Hi, I have a question about how to deal with syncing multiple target lists. We have multiple target lists in SugarCRM for different marketing and communications purposes; these target lists to a certain degree contain the same Leads and Contacts records and are updated frequently with new records. As I understand it correctly, when there is an Unsubscribe or a Hard Bounce from a Mailchimp campaign derived from one of the synced target lists, the record in SugarCRM is removed from ALL the synced target lists and the email address record is marked opted out (in the case of an Unsubscribe) or invalid (in the case of a Hard Bounce). We would like to not have “Global Opt Outs” enabled but rather have the ability to only remove the record from the target list that the campaign was derived from and keep the email address active for the other target lists. Could you please advise if this is feasible and provide detailed steps on how to configure this. If you need any other detailed information, please let me know. Many thanks, Geert
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    Fanatical Labs Provider Affiliate

    10 years ago

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