Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.
#1471 - Mailchimp User Profile change
If a user changes his email adress a new record is created in sugarcrm instead updating the old user
-
"The SugarChimp plugin was exactly what we needed to launch our Email Marketing from the contact base we had built in Sugar. Heidi gave clear steps and..." - Joell Denison
Read More Reviews
10 years ago
Hello, thanks for reaching out. I'm going to do some testing on this and will get back with you here. Thanks!
10 years ago
I was able to replicate this issue. It looks like when MailChimp notifies SugarChimp that an email address has been updated, the order of events MailChimp sends us could be fired in a different order which can cause the new record to be created.
We'll work on getting a fix out. I'll update the case here when the new release is ready. Thanks for reporting!
10 years ago
Hello, I just wanted to follow up on this. We just released SugarChimp 7.5.3 which includes a fix for this. Duplicate records will no longer be created whenever an email address is updated on the MailChimp side.
All you need to do is grab the latest package from your orders page, install it in Sugar > Admin > Module Loader. When you're redirected to the License Validation page, click "Validate". There is no need to uninstall the old SugarChimp. All of your previous syncing setups will stay as they are.
Let us know if you have any other questions after giving this a test. Thanks!
10 years ago
Hi,
just tested > works fine now
Thanks!
10 years ago
Good to hear, thanks for the followup. Have a good one!