Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.
#1508 - Can't import a list
in SugarCRM, when I paste my API key and hit "Connect to MailChimp" on the "SugarChimp Health Status" page, it just says "Loading..." at the top and does nothing. I cannot link the two.
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"SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."
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10 years ago
Hello, it sounds like you may need to reinstall the module. Maybe the module loader didn't finish the install.
However, if you're on the starter edition the list syncing feature is not included. You will need to be on the Basic or Professional edition to get the list syncing. If you want, you can start a Basic or Professional trial here https://www.sugaroutfitters.com/addons/sugarchimp/pricing and I can cancel your starter trial.
Let me know how you'd like to proceed. Thanks!
10 years ago
Yes, I'm on the starter version. How do I mail to a sugar list?
10 years ago
If you're wanting to send emails in MailChimp to a Sugar Target List, the first thing you need to do is get on SugarChimp Basic here: https://www.sugaroutfitters.com/addons/sugarchimp/pricing
Once you do that, you can follow the steps in the User Guide to get it installed and setup here: https://www.sugaroutfitters.com/docs/SugarChimp/user-guide
Once your Target List syncs over to MailChimp (the user guide will cover this), you can then create and send a MailChimp email campaign to them.
We also offer a $499 2-hour training package if you would like MailChimp/SugarChimp training. We cover all of the basics for how to use MailChimp and how to get everything setup and syncing so you can start sending emails. Let me know if that's something you're interested.
Thanks!
10 years ago
Hello, I just wanted to follow up and see if I can help with anything. Were you able to check anything I sent last time?
10 years ago
Hey, I'm going to close this case out for now. You can always respond or create a new case if you have any more questions or issues!