Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.
#1526 - Mappings not working
I've sent 2 emails now requesting help. PLEASE can someone contact me ? I have problems getting a custom field in accounts working - connecting to a field in Mailchimp. I think it may be a bug?
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"The team is always proactive in assisting with any questions. Keep up the great work! Great product and great support!"
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10 years ago
Hi Julian, sorry for the issues! I replied to your email a few days ago when we received on the 18th. Maybe it went to spam? Here's what I responded with:
"Hi Julian, happy to help here. you can certainly sync related account fields to your MailChimp subscribers, it just takes a little more effort to get the data where it needs to be to send it to MailChimp. Here's the walk-through for exactly how to do it using a new calculated field: https://www.sugaroutfitters.com/docs/SugarChimp/sync-related-module-fields-to-mailchimp Give it a look and let me know if you have any questions. Thanks!"
If that doesn't help, send us an email at support@sugarchimp.com with some screenshots and that'll help us see what's going on. Thanks!
10 years ago
We were able to fix everything up over email using the document linked above. I'm going to close this case for now. If you have any more issues, let us know!