SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#1738 - Manifest Issues

Closed Installation created by willfreeborn 9 years ago

Hi there,

I've been unable to install the SugarChimp module to Sugar 7 as there is a recurring manifest problem for the package. The installer states the package does not contain a manifest.

Cheers

jason Verified Purchase
9 years ago

Hi Will,

Just hopping in so that you don't have to wait until the work week. Sugar is very picky about the zip file that gets uploaded and this error happens when some browsers automatically download and extract zip files. The easiest way to get this to work is to use a different browser and then make sure to save the downloaded file in it's original zip file. It cannot be extracted. There are ways to tell your browser not to auto extract if you would rather not do that. Usually Safari auto extracts zip files.

Then when you upload the file to the Module Loader in Sugar make sure that you upload the original zip file.

Hope this helps! Jason Eggers SugarOutfitters

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- willfreeborn
  9 years ago
  
  Hi Jason,
  
  Just letting you know it's an instance problem and not module specific.
  
  Cheers,
  
  Will
  
  reply
- jason Verified Purchase
  9 years ago
  
  Were you able to figure it out then? If so, what did you have to do to make it work? Was it a PHP setting for file upload size?
  
  reply
- willfreeborn
  9 years ago
  
  Not sure yet; doesn't seem to be related to file upload size. Could possibly be an error with Sugar's php file scanner as it extends to packages which have already been installed. Waiting on the support team to reply, given OnDemand doesn't offer a whole lot of functionality regarding fixing the problem.
  
  reply
- jason Verified Purchase
  9 years ago
  
  Interesting. Do keep us in the loop. We have a large number of On Demand installs so perhaps one of their servers got misconfigured. Other possibility is file permissions, but of course this would be out of your control.
  
  reply
Fanatical Labs Provider Affiliate
9 years ago

Hey guys,

Thanks for letting us know about your installation issues with Manifest.php 'not being found'. I just wanted to let you know that this has been reported on more than just your instance for Sugar OnDemand. If we hear anything back on what this issue is related to, we will be sure to update you here as well. Definitely let us know if you hear anything back!

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Fanatical Labs Provider Affiliate
9 years ago

Hey Will,

I wanted to follow up and see if you were able to get anything going with your upload. I can tell you that our other customer that was experiencing the same 'Module Loader' issues has since been resolved by Sugar. I'm hoping that everything on your end is fixed up as well. Let me know how it's going for you!

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Fanatical Labs Provider Affiliate
8 years ago

Hey Will,

I'm going to close this case out. If you are still having issues regarding your installation we would definitely like to know about it. You can always reply here start a new support case if something comes up.

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