Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.
#1853 - syncrhonisation is not runing
Dear all I have installed a free vesrion of sugarchimp in sugarcrm everything is fine but the synchronisation is not running. I can't do it manually also. What should I do ? Thanks for your help,
laetitia
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"We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."
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9 years ago
Hi Laetitia,
Thanks for trying out SugarChimp! Can you tell me what is happening that indicates your sync is not working? If you could explain what you are trying to do, maybe we can get some insight in to what is needed to get you working!
9 years ago
Hi I have a free version of sugarchimp I have Version 6.5.22 SugarCRM I have created a target list that I have associated to a mailchimp list already created. In the sugarshimp health statu everything is green except the " last ran has not run yet"
In the sheduler this has benn done ( below) Note: In order to run Sugar Schedulers, add the following line to the crontab file: * * * * * cd /home/sugarcrm/www; php -f cron.php > /dev/null 2>&1
So I have no clue ? thanks for you help Laetitia
9 years ago
Great, thanks for the information. Could you navigate to Admin > Schedulers (in the System section) and click on any of Schedulers with an interval of "As often as possible". From here, email a screenshot of that page to me at support@sugarchimp.com. This will give us a better idea of rather your Sugar Scheduler is not running or if SugarChimp is having issues. Thanks!
9 years ago
Hey,
We have been able to resolve all issues via email. Their sync is up and running as expected! If you have any further questions or concerns, you can always reply here, or start a new thread! Thanks for choosing SugarChimp!