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#1997 - Can't load module
I am getting this error during installation.
Display Log
Installing administration extension Installing Language Packs Rebuilding Language...en_us Installing layoutdefs extension Installing scheduledefs extension Installing vardefs extension Rebuilding ActionViewMap... Rebuilding ActionFileMap... Rebuilding ActionReMap... Rebuilding Administration... Rebuilding Dependencies... Rebuilding EntryPointRegistry... Rebuilding Extensions... Rebuilding FileAccessControlMap... Rebuilding Layoutdefs... Rebuilding GlobalLinks... Rebuilding LogicHooks... Rebuilding TinyMCE... Rebuilding Menus... Rebuilding Include... Rebuilding ScheduledTasks... Rebuilding ScheduledTasks... Rebuilding UserPage... Rebuilding Utils... Rebuilding Vardefs... Rebuilding JSGroupings... Rebuilding WirelessModuleRegistry... Rebuilding WirelessLayoutdefs... Rebuilding TableDictionary... Rebuilding metadata for clients... Installing Images Installing Relationships Rebuilding Vardefs... Rebuilding Layoutdefs... Rebuilding TableDictionary... Installing Bean : SugarChimp Installing Bean : SugarChimpMC Installing Bean : SugarChimpMCBackup Installing Bean : SugarChimpSugarBackup Installing Bean : SugarChimpBackupQueue Installing Bean : SugarChimpMCPeople Installing Bean : SugarChimpLock Installing Bean : SmartList Database failure. Please refer to sugarcrm.log for details.
Here is what I am seeing in the System log Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation Wed Mar 9 16:23:24 2016 [15625][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: there is not a past validation Wed Mar 9 16:24:19 2016 [16210][3014a0d1-11db-93e1-c9de-565dc9c3ee93][FATAL] SugarChimpOutfittersLicense::get_current_plan: bad data in last response
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8 years ago
Hello Jason,
I apologize for this inconvenience. We have just uploaded a patch for this issue! You can download it back on your Purchases Page from your Account dropdown > Purchases. This new patch will show as 7.6.0f. You can delete the old package from Module Loader, then upload and install the new one. Let me know how it goes or if you have any further questions. Again, we apologize for that inconvenience!
8 years ago
Hi Jason, I'm closing this case as we were able to get things resolved over email. To everyone else, we released a new package that addressed the issues Jason was seeing.
Feel free to open a new case if anything else comes up. Thanks!