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#2555 - Unable to see SugarChimp Activities in Suitecrm
I have Sugarchimp Professional edition. I triggered the campaign from the mailchimp. I get campaign report summery report but unable to get sugarchimp activity. How to i get the list of Contacts in Suitecrm who click or open the email etc.
I attached my screen shoot for your reference, Please find the attachment. Looking for your reply.
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8 years ago
Hello,
I've received your information. The Activities should be imported automatically from MailChimp. Once they are inside Suite, you can report on them as a related module to Contacts. If you are not getting those send, open, and click activities from MailChimp over the next couple days, then I would check again if your system is publically accessible. If MailChimp cannot reach Sugar, then it cannot alert the system to grab MailChimp Activities. Let me know if that is the case.
Thanks, Jon
8 years ago
Hi Support Team,
Till now, there is no any Sugarchimp activity (activity) shown in SuiteCRM . I unable to see any activity. Can you please tell me to whom i need to report and how to solve this issue. i stuck from 6 days and unable to proceed further.
Looking forward for your response
8 years ago
Hello, can you tell me if your crm is publicly accessible from outside your network? I believe that MailChimp may not be able to reach your system.
8 years ago
Hi Jon, It is not publicly accessible. Can you please provide way to accessible by MailChimp?
8 years ago
You would have to allow for your server to be accessible or to use a Proxy script if you prefer that method. There is really no other solution that will work to allow MailChimp to access your crm. If you would like to explore the proxy script further, we have a template you can follow here: Proxy Script
Let me know how I can help further.
8 years ago
I able to see the campaign report in SuiteCRM but unable to see Sugarchimp activity (activity). I attached my screenshot .Pleaes find the attachment.
looking forward for your responses.
8 years ago
The Campaign Report is a call made from Sugar to go and grab the most recent Campaigns from Sugar and show their reports. The Activities work differently and require us to receive a Webhook from MailChimp to work properly. They do not coincide in how they operate.
8 years ago
Once you get the Proxy Script setup, you'll see the SugarChimp activity start to import into your system within 24 hours of sending your campaigns. But like the SugarChimp team said this part will not work without MailChimp somehow being able to talk to your SuiteCRM instance.
8 years ago
They were able to get the proxy script working as expected. I'm going to close this case out now. Thanks!