Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#288 - Failed in CRON run message
Hello. I think that I have configured MailChimp and Sugar correctly - but for some reason it doesnt appear to be synching the data. Having looked at Sugar's log files there appear to be quite a few error messages related to SugarChimp, see below.
I'm hoping that you might be able to point me in the right direction of why these errors are occurring please...
Fri Nov 1 02:15:02 2013 [10519][1][FATAL] Job ee16a304-d41c-ade0-55cb-52730eaa6b39 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:16:02 2013 [10537][1][FATAL] Job 526afe95-e76b-e8fa-2e70-52730ee6c381 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:17:02 2013 [10555][1][FATAL] Job 88e70a52-07ef-1ce7-89fe-52730fe800bf (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:18:02 2013 [10574][1][FATAL] Job 8f95e061-ab71-0ae8-d301-52730fb7333c (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:19:02 2013 [10591][1][FATAL] Job 98320dfc-ca6a-1ba2-4aa5-52730fd3cf29 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:20:03 2013 [10610][1][FATAL] Job dd3f3240-3a6b-4c23-be42-52730fda40c2 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:21:02 2013 [10626][1][FATAL] Job 56064215-1bea-8a93-ceb8-5273101f6c4e (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:22:02 2013 [10644][1][FATAL] Job 761df3cb-8ef1-c40d-1876-527310e4e724 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:23:02 2013 [10661][1][FATAL] Job 9cea3fb2-3bb5-f584-a2af-527310d1220c (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:24:02 2013 [10679][1][FATAL] Job f10df55f-98d2-91af-1ff3-52731034486d (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:25:02 2013 [10693][1][FATAL] Job 20e7a86f-4142-889c-4a93-52731024796e (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:26:02 2013 [10710][1][FATAL] Job 544ad117-2478-7a2a-cc23-5273118a19c6 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:27:02 2013 [10728][1][FATAL] Job 3291e8c7-75ae-e780-ed48-5273117247f3 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:28:02 2013 [10744][1][FATAL] Job 66246b7f-1a95-25b2-6839-527311e6ed55 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:29:03 2013 [10762][1][FATAL] Job bf936052-71f0-336a-c1f4-5273114eded8 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:30:02 2013 [10781][1][FATAL] Job 64740f16-1415-6e35-ffa1-5273122ac287 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:31:02 2013 [10798][1][FATAL] Job 2014edeb-f8f2-d67f-f580-527312a0e9f4 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:32:02 2013 [10816][1][FATAL] Job 7c388e0a-986a-bee8-9b2b-5273120c0975 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:33:02 2013 [10833][1][FATAL] Job 55056f6a-5b6e-1c3f-6951-52731293ccce (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:34:02 2013 [10850][1][FATAL] Job 7da8fafa-9732-d425-4e31-527313bce673 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:34:22 2013 [30003][-none-][FATAL] SECURITY: ldapauth: failed LDAP bind (login) by admin, could not construct bind_user Fri Nov 1 02:34:22 2013 [30003][-none-][FATAL] SECURITY: User authentication for admin failed Fri Nov 1 02:35:02 2013 [10869][1][FATAL] Job 8085f3d0-0e5b-43d9-0d4f-527313f02bf9 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:36:02 2013 [10886][1][FATAL] Job b0c8af74-3d3c-4282-09d5-527313828f02 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:37:02 2013 [10903][1][FATAL] Job f09ed5b5-1c2d-af73-2096-527313a2b47d (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:38:02 2013 [10920][1][FATAL] Job 170c9658-f89a-1a15-4842-5273142cdf6d (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:39:02 2013 [10937][1][FATAL] Job 29b371e0-9465-9544-c1fa-527314dc189d (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:40:02 2013 [10957][1][FATAL] Job 804d3931-241e-4d50-530b-527314a81599 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:41:01 2013 [10973][1][FATAL] Job b6bbc0c5-bd62-e135-1b9a-527314ef1996 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:42:02 2013 [10990][1][FATAL] Job cc32c626-bad8-6c4c-6beb-5273149b2505 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:43:01 2013 [11009][1][FATAL] Job 98d6b262-2aa7-4f0e-f714-5273154b59d3 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:44:02 2013 [11025][1][FATAL] Job 65cf7e1d-ac95-22e8-a74d-5273153f37c9 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:45:02 2013 [11041][1][FATAL] Job 4c074877-b92e-80a8-ac08-5273159692d4 (SugarChimp - Process and Manage Signups) failed in CRON run Fri Nov 1 02:46:02 2013 [11059][1][FATAL] Job 569ee26d-31de-ce39-abeb-527315c848a0 (SugarChimp - Process and Manage Signups) failed in CRON run
Many thanks in advance for your help.
Kind regards
Julian Davis
-
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11 years ago
Hey Julian, there's a couple things you can try to get more info as to why the cron jobs are failing. First, try dropping the SugarCRM log level to "Error". And second, in the SugarChimp Administration area, go to Module Log Level and change the Log level to "Error" as well. After a few hours, check the log again to see if there are more specific messages as to why the cron jobs aren't running.
11 years ago
Thank you for the super-speedy response. There is quite a bit more in the logs now, does this help in deciphering whats going on?
Wed Nov 13 17:06:01 2013 [15591][1][ERROR] Scheduler: Function process_sync_lists Start Wed Nov 13 17:06:01 2013 [15591][1][ERROR] QueueProcessorSyncLists : Function process Start Wed Nov 13 17:06:01 2013 [15591][1][ERROR] SugarChimp: Process sync_mc_to_sugar_list for MC List with IDf40f561230 Start Wed Nov 13 17:06:01 2013 [15591][1][ERROR] SugarChimp: QueueProcessor:getTargetList - for MailChimpId : f40f561230 Wed Nov 13 17:06:01 2013 [15591][1][ERROR] SugarChimp: Process sync_mc_to_sugar_list for MC List with IDf40f561230 Get data from MC Wed Nov 13 17:06:01 2013 [15591][1][ERROR] SugarChimp :: Function createURL - Sets apiUrl as required in MCAPI Wed Nov 13 17:06:01 2013 [15591][1][ERROR] SugarChimp :: Function getMCAPIKey - To get API Key Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: Process sync_mc_to_sugar_list for MC List with IDf40f561230 End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] QueueProcessorSyncLists : Function process End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_sync_lists End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_soft_bounces Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorSoftBounces:process - Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorSoftBounces:process - End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_soft_bounces End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_opened_emails_and_unique_clicks Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorOpenedEmailsAndUniqueClicks:process - Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorOpenedEmailsAndUniqueClicks:process - End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_opened_emails_and_unique_clicks End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_sent_emails Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorSentEmails:process - Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorSentEmails:process - End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_sent_emails End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_manage_updates Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_manage_updates End Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_manage_signups Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com Wed Nov 13 17:06:02 2013 [15591][1][FATAL] Job 89c8ff74-4077-da8c-80e2-5283b1236891 (SugarChimp - Process and Manage Signups) failed in CRON run Wed Nov 13 17:07:02 2013 [15608][1][ERROR] Scheduler: Function process_manage_signups Start Wed Nov 13 17:07:02 2013 [15608][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start Wed Nov 13 17:07:02 2013 [15608][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start Wed Nov 13 17:07:02 2013 [15608][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com Wed Nov 13 17:07:02 2013 [15608][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com Wed Nov 13 17:07:02 2013 [15608][1][FATAL] Job 5d1878a6-befa-e265-6c63-5283b1636f36 (SugarChimp - Process and Manage Signups) failed in CRON run Wed Nov 13 17:07:31 2013 [4280][-none-][FATAL] SECURITY: ldapauth: failed LDAP bind (login) by admin, could not construct bind_user Wed Nov 13 17:07:31 2013 [4280][-none-][FATAL] SECURITY: User authentication for admin failed Wed Nov 13 17:08:02 2013 [15627][1][ERROR] Scheduler: Function process_manage_signups Start Wed Nov 13 17:08:02 2013 [15627][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start Wed Nov 13 17:08:02 2013 [15627][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start Wed Nov 13 17:08:02 2013 [15627][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com Wed Nov 13 17:08:02 2013 [15627][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com Wed Nov 13 17:08:02 2013 [15627][1][FATAL] Job 1b0f00de-1bbb-c102-4f21-5283b103d688 (SugarChimp - Process and Manage Signups) failed in CRON run Wed Nov 13 17:09:01 2013 [15644][1][ERROR] Scheduler: Function process_manage_updates Start Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - Start Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - End Wed Nov 13 17:09:01 2013 [15644][1][ERROR] Scheduler: Function process_manage_updates End Wed Nov 13 17:09:01 2013 [15644][1][ERROR] Scheduler: Function process_manage_signups Start Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com Wed Nov 13 17:09:01 2013 [15644][1][FATAL] Job 96d9c3f7-74cd-dacf-ffbc-5283b2e34c51 (SugarChimp - Process and Manage Signups) failed in CRON run Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_hard_bounces Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorHardBounces:process - Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorHardBounces:process - End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_hard_bounces End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_optout_emails Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorOptOutEmails:process - Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorOptOutEmails:process - End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_optout_emails End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_opened_emails_and_unique_clicks Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorOpenedEmailsAndUniqueClicks:process - Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorOpenedEmailsAndUniqueClicks:process - End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_opened_emails_and_unique_clicks End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_sent_emails Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorSentEmails:process - Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorSentEmails:process - End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_sent_emails End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_sync_lists Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] QueueProcessorSyncLists : Function process Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] QueueProcessorSyncLists : Function process End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_sync_lists End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_soft_bounces Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorSoftBounces:process - Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorSoftBounces:process - End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_soft_bounces End Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_manage_signups Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com Wed Nov 13 17:10:02 2013 [15663][1][FATAL] Job 276bde70-c979-3c4d-b917-5283b257aa9a (SugarChimp - Process and Manage Signups) failed in CRON run
11 years ago
Hello - I just wondered if anyone had had the time to take a look at this for us? Am keen to get Sugarchimp up and running. Many thanks. Kind regards. Julian
11 years ago
Unfortunately it still isn't showing us any meaningful errors as to why the "SugarChimp - Process and Manage Signups" cron isn't working. That seems to be the only job that isn't working, which means the others are installed correctly. Have you setup any target lists to sync with specific mailchimp lists yet?
11 years ago
Hello, many thanks for your reply. Ive got two target lists setup to sync with, yes. Any other thoughts as to what might be wrong?
11 years ago
In the original post you said the data isn't syncing. So you're saying the synced MailChimp list are still empty? Is that true? Have any contacts synced to MailChimp?
10 years ago
Hello, thanks for your reply. I'm not sure where the synched mailchimp list is. And contacts dont seem to be synching from Sugar to Mailchimp, no. Is it possible to get some remote support to help get the plugin configured or to help me find out what the issue is? I'm finding it really confusing to set the software up and don't seem to be getting anywhere in trying to set it up myself by following the online documentation or videos.
Thank you and really hoping you can assist further.
10 years ago
Looking at the log files the same loop of error messages is being returned, constantly: Wed Nov 27 04:01:01 2013 [1979][1][ERROR] Scheduler: Function process_sync_lists Start Wed Nov 27 04:01:01 2013 [1979][1][ERROR] QueueProcessorSyncLists : Function process Start Wed Nov 27 04:01:01 2013 [1979][1][ERROR] QueueProcessorSyncLists : Function process End Wed Nov 27 04:01:01 2013 [1979][1][ERROR] Scheduler: Function process_sync_lists End Wed Nov 27 04:01:01 2013 [1979][1][ERROR] Scheduler: Function process_manage_signups Start Wed Nov 27 04:01:01 2013 [1979][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start Wed Nov 27 04:01:01 2013 [1979][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start Wed Nov 27 04:01:01 2013 [1979][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com Wed Nov 27 04:01:01 2013 [1979][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com Wed Nov 27 04:01:01 2013 [1979][1][FATAL] Job 9f765fd5-d62a-0b63-e52e-52956e49c64f (SugarChimp - Process and Manage Signups) failed in CRON run Wed Nov 27 04:02:02 2013 [2012][1][ERROR] Scheduler: Function process_manage_signups Start Wed Nov 27 04:02:02 2013 [2012][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start Wed Nov 27 04:02:02 2013 [2012][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start Wed Nov 27 04:02:02 2013 [2012][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com Wed Nov 27 04:02:02 2013 [2012][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com Wed Nov 27 04:02:02 2013 [2012][1][FATAL] Job 6c3d219a-d968-af27-27be-52956e46f008 (SugarChimp - Process and Manage Signups) failed in CRON run Wed Nov 27 04:03:02 2013 [2030][1][ERROR] Scheduler: Function process_manage_updates Start Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - Start Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - End Wed Nov 27 04:03:02 2013 [2030][1][ERROR] Scheduler: Function process_manage_updates End Wed Nov 27 04:03:02 2013 [2030][1][ERROR] Scheduler: Function process_manage_signups Start Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com Wed Nov 27 04:03:02 2013 [2030][1][FATAL] Job db762f57-4c1a-4b3b-9f36-52956ef062b3 (SugarChimp - Process and Manage Signups) failed in CRON run
Does this help at all to tell you what I might need to configure?
10 years ago
Hey Julian, I'm still unable to replicate this issue on my end. I'm going to connect via email to setup a time to look closer at your system.
10 years ago
Hello. Why is this closed please? It hasnt been resolved. I am still waiting for someone to get back to me after my last contact with Chad Hutchins back on December 24th 2013. Where he said: "I've been emailing with Atcore to try to figure that out. It seems the holidays have slowed down communications. Hopefully by the end of the week I'll have you introduced to the new person from Atcore that will work with you."
10 years ago
Hi Julian, my fault for closing the case. A lot has changed since we last talked. SugarChimp is under new ownership now. I'll reach out via email to get the ball rolling again. Sorry!
10 years ago
Hi there, I wanted to follow upon this before closing the case. A completely new version of SugarChimp has been released that corrects all of the issues you were running into. Would love for you to give it a shot if you have a minute. I'd be happy to walk through it with you. Thanks!
10 years ago
Hi, that would be great, it would be nice to get it working as we havent had any functionality out of it since purchase. Where do I get the latest version downloaded from please? Many thanks and I look forward to hearing from you. Kind regards Julian
10 years ago
Good to hear, thanks!
It doesn't look like you ordered SugarChimp through your account originally, so you will not be able to see the downloads unless you started another trial on your account. Have you been using someone else's SugarOutfitters account to get the downloads in the past?
Once you find that account, the download will be in the "Purchases" section.