by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sell & Enterprise. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3081 - Field/group values reverting after changes in the CRM

Closed Bug? created by muradmin Verified Purchase 7 years ago
Hello, We have begun to notice that updated field values within the CRM revert back to their previous values after SugarChimp runs. This has been verified using Sugar's field auditing capabilities. We clearly see the CRM values are changed as requested by the CRM user, then, a few minutes later changed back by an automated process. I disabled the SugarChimp scheduler to verify if it was this process causing the reversion. Once disabled, the reversions stopped. It would appear that the update to MailChimp is somehow triggering SugarChimp to switch back some or all of the values to those stored in MailChimp. This does not occur consistently, and some fields are effected more often than others. Amongst the values most commonly effected are multi-select fields which are synced up to MailChimp groups. Although, standard text fields have also been effected. I would appreciate any guidance you may have to resolve the issue. Thanks. Tom.
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    7 years ago

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    7 years ago

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    7 years ago

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