SugarChimp

Hello,

I'm glad to help figure out the issue. This is definitely not a common issue, but we have seen similar issues before. Can you explain the process used to bring Contacts back into the CRM? What version of SugarCRM are you on?

Thanks, Jon

I've created a test list on MailChimp and added two subscribers manually, all with default settings/fields: email, first name, last name.

I've created a test target list on SuiteCRM.

Using the SugarChimp setup wizard, following it step by step, I linked both lists.

I requested sync from MailChimp into SuiteCRM: subscribers as contacts.

We are using SuiteCRM 7.7.9.

I was able to debug, and I can confirm that the data is received correctly from MailChimp. But then, the names are lost at some point, and I don't see any email records for those contact records either.

Thanks.

I think, I've found it!

We are running SuiteCRM 7.7.9 on PHP 7.0.18, not PHP 5.x.y

The main issue is the change of behaviour for statements like these:

// OK for PHP5 but not for PHP7
$obj->$field['f1']['f2'] = $value;

// PHP7 is happy
$obj->{$field['f1']['f2']} = $value;

There such statements in:

modules/SugarChimp/includes/classes/SugarChimp/FieldMap.php in function update_bean

Please check.

Yes, that will definitely be it.

Php7 compatibility is certainly a high priority for us, but has not yet been implemented. It will take some testing on our end to ensure complete compatibility. I will talk with the team and let you once I've got a better idea of how quickly we can get php7 compatible.

Thanks for your diligence there, saved us some troubleshooting time.

Kind Regards, Jon

You're welcome :)

Hello,

I wanted to give you an update here on the php7 compatibility. We've currently gotten the code to php7 compatibility and are doing some internal testing. As soon as we have a stable package ready for installation I will reach out and let you know where to download it.

Thanks for your patience as we've updated out code.

Kind Regards, Jon

thanks

Hello again,

I've got a package ready for installation that is php7 compatible. However, to ensure that we address the current state of the integration and get you up and running as quickly as possible, I'd like to be on a call with you to install the new package. Could you schedule a time for us to do that here: https://calendly.com/fanaticallabs/sugarchimp-support

I look forward to getting this installed and up and running soon. Let me know if you have any trouble scheduling a time.

Kind Regards, Jon