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#3125 - One way sync
Is it possible to only sync merge fields from SugarCRM to MailChimp? I get that unsubscribes need to come from MailChimp to SugarCRM, but is there any way to stop MailChimp from syncing and overwriting merge field data?
We have an issue where multiple people will share an email address. Sync causes the names of contacts in SugarCRM to change to the last person with that email address synced over to MailChimp.
I've currently turned off all syncing via field mapping ... but also noticed that information is NOT pushed from SugarCRM to MailChimp either. Is there a setting somewhere I an adjust so that the sync ONLY pushes data from SugarCRM and pulls in unsubscribe and other MailChimp activity to SugarCRM?
Thanks,
Clint
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7 years ago
Hello Clint,
You've got it. There is a setting that stops updates coming from MailChimp into Sugar. This setting is the 'subscriber_sync_enabled' and needs to be set to false. There is no easy way to do it through the sugar interface, but you can use the browser console or directly in the database. The query to update the setting is:
7 years ago
If you do not have database access, I can help you change the setting through the browser console.
Thanks, Jon
7 years ago
Thanks Jon,
I've updated the config table ... just to be clear ... with it set at 0 SugarChimp will simply push all SugarCRM fields mapped to a merge field and also bring in MailChimp Activity (for dashlets) along updating our opt outs via the unsubscribes for a given list?
Thanks,
Clint
7 years ago
Hello Clint,
That’s correct. Essentially we’ve just turned off profile updates from MailChimp. But that also includes anywhere that we might go grab information in MailChimp and overwrite Sugar data with it. Activities and unsubscribes will still transfer the way they are supposed to. I'm going to go ahead and close this case out. Respond here if you have any trouble with that setting and I'll reopen the case.
Cheers! Jon
7 years ago
Awesome ... thanks for your help Jon!