by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sell & Enterprise. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#3127 - Disparity between Target Lists and Lists

Closed Bug? created by bacpartners 7 years ago
We are supporting SugarCRM for a client who also has SugarChimp installed. We have occasionally received synchronisation error emails but on the whole things work fine. There is a clear issue now where the counts for a list differ between SugarCRM and MailChimp despite routine synchronisation. The difference is around 900 leads. On investigating this further, if I revisit step #4 of the setup, only 21 of the 25 target lists show up. They do change the names of these lists FYI, so unsure whether this impacts the situation. There are therefore 2 errors: 1. The lists shown in SugarCRM setup differ from the target lists in SugarCRM 2. The counts in a list are wrong. Given the time difference with Australia, I would appreciate a prompt reply so we can get this resolved for the client. Regards Chris
  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

  3. chall1 member avatar

    bacpartners

    7 years ago

  4. fanatical_jon member avatar

    Jon S Provider

    7 years ago

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."

    Read More Reviews