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#3280 - Change recipient of "Heads up! SugarChimp Sync Failed" email notifications
Hi Support,
We have a client using SugarChimp, however for some reason we receive email notifications when their sync has failed, rather than it going to them directly.
I am unsure of where we would update this, can you please advise?
Cheers Jared Dalrymple Evolution Marketing Services.
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7 years ago
Hello Jared,
We use the default crm admin email whenever we install the plug-in. However, it is saved as a configuration setting, and can be adjusted directly in the database or through the browser console in Sugar 7. The database update is:
Or through the browser console, you'll just need to copy and paste this:
Be sure to replace the pieces with whatever email address you would like to receive our error messages. Let me know how that turns out.
Thanks, Jon
7 years ago
Hello Jared,
Markdown distorted those responses. Let me try again:
sql: UPDATE config SET value='replaceme@domain.com' WHERE category like 'sugarchimp' AND name = 'erroremail'
browser console: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/erroremail/replaceme@domain.com'),{},{});
Hope that clears it up.
Best Regards, Jon
7 years ago
Hello Jared,
Can you confirm that everything has been updated on your side? Is there anything else I can help with?
Thanks, Jon
7 years ago
Hi Jon,
I spoke with our client today, and sent through the browser console command. It appears to have executed successfully, so now I am just monitoring to ensure that the change is made.
Cheers Jared
7 years ago
That's great, Jared.
I was able to speak with Christopher with WorkPlace yesterday about some other issues and resolve those as well. We did not verify that the erroremail config was correct on the call, but if the console command executed, then I'm sure you're all set up. I'll close this case out, but don't hesitate to let me know if you have any more issues with it.
Cheers! Jon