SugarChimp

Rectification: the Leads are complete (13K) so this is okay. So the targetlist in sugar contains all the leads. How will these be synced to Mailchimp?

Hello Marco,

Thanks for elaborating on the issue. There is potentially something going wrong on the scheduler run that sends records from the Target List over to the MailChimp List. The best way to know what is happening is to send over your SugarCRM log file from admin > Diagnostic Tools. Execute and download the diagnostics. I will only need the sugarcrm.log file from that.

If that does not show anything, then I would like to try to get on a call with you to look at it together and figure out what could be going wrong. You can schedule a call here: https://calendly.com/fanaticallabs/sugarchimp-support

I look forward to getting this issue resolved with you.

Thanks, Jon

I lifted some lines from the log: Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view

Probably the issue?

The entire file can be downloaded here: (https://www.dropbox.com/s/as1d7fthl0bn8zk/329d96ea-4e26-11e8-8c56-8019eeedc90a.zip?dl=0)

Thanks for sending that our way, Marco.

So, a couple of items on that that we can discuss. For SugarChimp, there were not any good logs to show us what is going on. I noticed then, that this is for the viteau.nl SugarCRM account. When looking on our end, the plug-in is not showing as ever installing. If you go to admin > Module Loader, is SugarChimp in the top section or the bottom section? I believe something has failed during that process. Perhaps we can try to install it again.

Unrelated to SugarChimp, I also saw a SugarOutfitters error showing for this license call. If you go to the link, it shows as license expired. That is for a different add-on called Add+ Quick Email Composer. If you are still using that add-on, you can update the payment information here: https://www.sugaroutfitters.com/members/dick/orders/9017/update/20036

If you are not using that plug-in, then you should be able to uninstall it from admin > Module Loader to keep that error from showing in your logs. Let me know what you find on the SugarChimp installation.

Thanks! Jon

Hello again Marco,

I wanted to amend the previous response to note that your SugarOutfitters user cannot update the payment on the expired subscription. There is a different account with the email address: dick@viteau.nl that must login and update that information.

I hope that clears everything up for the other addon.

Thanks! Jon

"If you go to admin > Module Loader, is SugarChimp in the top section or the bottom section?" It is in the bottom section.

"I believe something has failed during that process. Perhaps we can try to install it again." I installed it again. No errors. However, the module is still in the bottom section (not in the top)

Hello Marco,

I would venture to guess that something is indeed failing again but Sugar is not alerting the user. Can you send over your log file to be downloaded again so I can see if anything shows there. If your SugarCRM logs are still in debug mode, then we may be too late to see anything there. I certainly recommend putting Sugar in either Fatal or Error logging so we can try to narrow down what is going on.

If nothing shows in those logs, then lets get on a call. Can you schedule something here: https://calendly.com/fanaticallabs/sugarchimp-support

Thanks, Jon

This is what the log is showing lately:

Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:03 2018 [26138][1][FATAL] Job 8b784d16-4ee7-11e8-b2b9-337c1dd53f5d (SugarChimp) failed in CRON run Thu May 3 17:35:05 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] An exception happened: ( 412: metadata_out_of_date)Uw metadata of user hash stemt niet overeen met de server. Synchroniseer a.u.b. uw metadata opnieuw. Thu May 3 17:35:06 2018 [26134][-none-][ERROR] An exception happened: ( 401: need_login)No valid authentication for user. Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: hgrnk_Terminations viewdefs @ modules/hgrnk_Terminations/clients/base/views/active-tasks/active-tasks.php Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: hgrnk_Terminations viewdefs @ modules/hgrnk_Terminations/clients/base/views/history/history.php Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: hgrnk_Terminations viewdefs @ modules/hgrnk_Terminations/clients/base/views/inactive-tasks/inactive-tasks.php Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: hgrnk_Terminations viewdefs @ modules/hgrnk_Terminations/clients/base/views/planned-activities/planned-activities.php Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: hgrnk_Terminations viewdefs @ modules/hgrnk_Terminations/clients/base/views/attachments/attachments.php Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: PM_ProcessManager viewdefs @ modules/PM_ProcessManager/clients/base/views/CreateV2/CreateV2.php Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view

Hello Marco,

So it seems that we've got an error happening in the cron run around these lines:

Thu May 3 17:35:03 2018 [26138][1][FATAL] Job 8b784d16-4ee7-11e8-b2b9-337c1dd53f5d (SugarChimp) failed in CRON run Thu May 3 17:35:05 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] An exception happened: ( 412: metadata_out_of_date)Uw metadata of user hash stemt niet overeen met de server. Synchroniseer a.u.b. uw metadata opnieuw.

Can you schedule a call with us to go over the logs and figure out what could be happening? https://calendly.com/fanaticallabs/sugarchimp-informational

I look forward to talking with you soon to resolve the issues.

Regards, Jon