Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#3671 - Sugarlist not synced in mailchimp.
Hi,
We could not sync our list from sugar to mailchimp. Please advice. The status was sync complete however when we check it in mail chimp the list is blank. No error logs in sugar.
Regards, Leonell
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6 years ago
Hello Leonell,
I apologize for any trouble with the sync. Hopefully we can figure out what is going on quickly for you. The most common syncing issues involve required fields in MailChimp, or invalid/opted out email addresses in SugarCRM. Why don't we schedule a call to look at this in more detail: https://calendly.com/fanaticallabs/sugarchimp-support
We will figure out whats going on and get the sync working as expected.
Regards, Jon
6 years ago
Hello there,
On the call, we were able to discover that the records in Sugar were marked as opted out incorrectly. Once we fixed the opt outs, the records were able to sync across to MailChimp as expected.
In addition, we believe that the opt outs happened because you used Quick2List's Remove and Re-add function, which removes all records, thus unsubscribing them from MailChimp and potentially opting them out of Sugar.
I'm going to close this case out now. Don't hesitate to let us know if you come across any other issues.
Thanks! Jon