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Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3906 - Automation Campaign

Closed General Question created by jconstable 6 years ago

Hello - I've set up an automation campaign now that we have our sugar list synced with mailchimp. I have thousands of people who are in my list but the automation campaign is showing 0 matches. I don't understand why that would be happening.

I also don't believe all our lead statuses are syncing properly.

can you help?

Thanks, Kiara

Fanatical Labs Provider Affiliate
6 years ago

Hello Kiara,

I'm happy to take a look at it with you. We are at a conference next week so we do not have any call availability. You can add us to your MailChimp Account from within MailChimp by going to the Account Page. Then Settings > Users. On the right side there is a button to ‘Invite a User’. Click that, and add support@sugarchimp.com as a Manager or Admin user.

It would also be helpful to see your batch calls that update MailChimp from Sugar. We have a hidden page that shows these batches. Can you go to your Admin > Health Status page, and change your url from "/health-status" to "/adminbatches". From there, show those batches and download any of them that show errors. Send them over in an email to support@sugarchimp.com.

I will take a look at those to see if we can figure out the issue from there.

Thanks, Jon

reply
jconstable
6 years ago

Hello there,

This email is in response to Case#2044: Automation Campaign

We haven't heard from you regarding the issue in a few days. To help jog your memory, here is the last comment on the ticket:

---

Jon Sheppard, Oct 3, 14:33 COT

Hello Kiara,

I'm happy to take a look at it with you. We are at a conference next week so we do not have any call availability. You can add us to your MailChimp Account from within MailChimp by going to the Account Page. Then Settings > Users. On the right side there is a button to ‘Invite a User’. Click that, and add support@sugarchimp.com as a Manager or Admin user.

It would also be helpful to see your batch calls that update MailChimp from Sugar. We have a hidden page that shows these batches. Can you go to your Admin > Health Status page, and change your url from "/health-status" to "/adminbatches". From there, show those batches and download any of them that show errors. Send them over in an email to support@sugarchimp.com.

I will take a look at those to see if we can figure out the issue from there.

Thanks,

Jon

Let me know how I can help.

Thanks, Jon Fanatical Labs Support

reply
Fanatical Labs Provider Affiliate
6 years ago

Hello Kiara,

I wanted to follow up with you to see if this is still going on? I know we've got the issue with our lead creation in Sugar, but are you not able to see records in MailChimp going to your automation campaign? Is this a separate issue? Let me know how I can help here.

Thanks, Jon

reply
- jconstable
  6 years ago
  
  yes this is still going on. Because of the lead creation issue in Sugar and it not capturing email address, no there are no records going to mailchimp. The record isn't going to sync up with mailchimp if there is no email address. You need an email address to do email marketing and your plug in is wiping it out for some reason so this system is pointless at this point. This needs to be fixed asap. This has been going on for weeks. I don't understand what's taking so long.
  
  reply
Fanatical Labs Provider Affiliate
6 years ago

Hello Kiara,

I see now that this is the same issue as the one we're working to resolve on the other ticket. I am sorry this is taking longer than expected, but I assure you that we are we are working diligently with Arcsona to get the issue resolved. The problem is complicated by existing customizations to the Sugar environment. The integration works as a stand-alone, your customizations work as a stand-alone, but together they are causing this issue. We are currently working with Arcsona to get an export of your Sugar system so that we can figure out what can be addressed to allow our customizations to work together.

If you would like to get on another call to talk about these complexities we certainly can. I can also bring in Chad, our co-founder and CTO if you would like to hear from him. You can schedule a call with me here:

Schedule a Meeting

Regards, Jon

reply
Fanatical Labs Provider Affiliate
6 years ago

Hello there,

We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

Let me know how I can help.

Thanks, Jon Fanatical Labs Support

reply