Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#3922 - MailChimp Groups doesn't appear in multiselect choices in SugarCRM
SugarCRM Professional 8.1.0 SugarChimp professional 7.11.3c
Hello, we got the following issue: - 2 lists with groups were set in MailChimp - 2 multiselect fields were created on Contacts to be filled with groups choices from MailChimp - 1 multiselect works fine - 1 multiselect won't display the list of groups availables
Could you help us solve this problem?
Best Regards,
-
"The SugarChimp plugin was exactly what we needed to launch our Email Marketing from the contact base we had built in Sugar. Heidi gave clear steps and..." - Joell Denison
Read More Reviews
- Most Recent Love from Users
melissa- Westcoat
- Mark Westerhoff
- danielolivas
- kgm
- Evolution Marketing
6 years ago
Hello there,
I'd be glad to help get this resolved. Can you double check that both multiselect fields are setup to be synced correct from Admin > Field Mapping? If they are setup correctly, lets try to kickstart the syncing of those group options.
Are there currently any options on the Sugar dropdown? If not, can you manually add one to represent a group in MailChimp? The 'name' can be anything, but we need the label to be an exact representation of the MailChimp group.
After doing that, can you wait 10-15 minutes for the scheduler to run and see if that gets the other options across for you?
Thanks, Jon
6 years ago
Hello there,
We haven't heard from you regarding the issue in a few days. Is there anything we can help with?
Let me know how I can help.
Thanks, Jon Fanatical Labs Support
5 years ago
Hi Jon,
Sorry I forgot to answer.
Your solution works, thanks.
I'm opening another ticket for another problem. You can close this one.
Best regards;
Jean-Baptiste
5 years ago
Hello Jean-Baptiste,
Thanks for letting me know. I'll go ahead and close this case out. Heidi has gotten your newest case and will get back to you asap.
Thanks! Jon