Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.
#3965 - Issue with SugarChimp -- trying to schedule a support call.
I am having an issue with SugarChimp and would really prefer to go over this on the phone. I tried to click "Schedule call" from the support page, but it looks like it scheduled me for an "Informational Meeting" automatically, which I don't need. Just technical support ASAP. Thank you.
-Freddy
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"We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."
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6 years ago
Ok I was able to schedule a support call for tomorrow 0115p EST. I went to a past support case I made and used the same link that was given to me then. I will cancel the first one I made.
6 years ago
Hi Freddy,
I see you've got the time scheduled tomorrow. Looking forward to chatting with you.
Best, Heidi
6 years ago
It was great chatting with you today, Freddy. Let us know if you need anything further.
Best, Heidi
6 years ago
I figured I would just update this case instead of making a new one, but on the evening after our call I installed the latest version of SugarChimp and ran a quick repair & rebuild as instructed. Everything worked fine.
Tonight, though, upon running a QRR, I get a response about missing SugarChimp columns in the database (see attached image). I selected "execute" and completed the QRR, but upon doing another QRR I get the same response. I'm guessing I'll have to add these columns via the database backend. I'm wondering if this is an expected response from the SugarChimp update?
Thank you.
-Freddy
6 years ago
Oops, didn't properly attach the image. Here it is:
6 years ago
Hi Freddy,
Thanks for sending this along. We expect that query to have needed to run after installation. It may not be running correctly due to a permissions=type issue. You can run the query yourself on your end and nothing further will be needed.
Please let me know if you have any other trouble.
Best, Heidi