Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#3965 - Issue with SugarChimp -- trying to schedule a support call.
I am having an issue with SugarChimp and would really prefer to go over this on the phone. I tried to click "Schedule call" from the support page, but it looks like it scheduled me for an "Informational Meeting" automatically, which I don't need. Just technical support ASAP. Thank you.
-Freddy
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"Have this version working in SuiteCRM version 7.1.2" - erik2
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5 years ago
Ok I was able to schedule a support call for tomorrow 0115p EST. I went to a past support case I made and used the same link that was given to me then. I will cancel the first one I made.
5 years ago
Hi Freddy,
I see you've got the time scheduled tomorrow. Looking forward to chatting with you.
Best, Heidi
5 years ago
It was great chatting with you today, Freddy. Let us know if you need anything further.
Best, Heidi
5 years ago
I figured I would just update this case instead of making a new one, but on the evening after our call I installed the latest version of SugarChimp and ran a quick repair & rebuild as instructed. Everything worked fine.
Tonight, though, upon running a QRR, I get a response about missing SugarChimp columns in the database (see attached image). I selected "execute" and completed the QRR, but upon doing another QRR I get the same response. I'm guessing I'll have to add these columns via the database backend. I'm wondering if this is an expected response from the SugarChimp update?
Thank you.
-Freddy
5 years ago
Oops, didn't properly attach the image. Here it is:
5 years ago
Hi Freddy,
Thanks for sending this along. We expect that query to have needed to run after installation. It may not be running correctly due to a permissions=type issue. You can run the query yourself on your end and nothing further will be needed.
Please let me know if you have any other trouble.
Best, Heidi