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#4097 - URGENT -- ISSUES IN PRODUCTION INSTANCE
We are experiencing issues on our production instance today where records are taking very long to save. I checked the error logs and I see all of these Sugarchimp errors about license validation:
[FATAL] SugarChimpOutfittersLicense::get_current_plan: last response: Array
We cancelled our subscription and I did not yet uninstall Sugarchimp, obviously. How can I stop Sugar from trying to validate the sugarchimp license without just unsinstalling the whole module? I don't want to uninstall the module during business hours on production environment.
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5 years ago
Thanks for reaching out. We've temporarily extended your license key to prevent this error from appearing and to allow you time to uninstall the module. The license key has been extended for 2 weeks and is set to expire again on May 15. (Note: You may need to navigate to SugarChimp's Setup page and click Validate in Step 2.)
If you'd like to prevent any data from syncing to Mailchimp, you can remove the sync of each list from SugarChimp's Health Status page.
Please let me know if you have further trouble.
Heidi
5 years ago
Thank you for the quick response. I will uninstall after close of business.
All the best.