SugarChimp

Happy to help. After installing SugarChimp, it will automatically grab all campaign data from the last 30 days prior to installation. If these campaigns weren't sent in the last 30 days, SugarChimp wouldn't pull them in. We do have a way to pull in activities further back, with the exception of automated campaigns. Can you tell me how far back you're looking to pull in activities?

Thanks, Heidi

Sorry i wrote an incorrect string in previous reply. The string used is: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/days_to_sync_activities/120'),{},{});

Thanks for this insight. Can you tell me if the campaigns that were sent were part of automated campaigns or were they individual campaigns?

Heidi

Individual campaigns. I sent a new campaign yesterday but today I don't have new mailchimp activities.

This is good insight. It takes about 24 hours for the Mailchimp Activities module to update with new campaigns. Can you tell me if 24 hours has passed since the campaign was sent?

Thanks, Heidi

Hi Heidi, today I had an update of the activities (probably due to the change of the settings to grab it) but many of those activities have campaign field empty. Why?

We made some updates in how we grab the campaign name in more recent versions. Can you update to the most recent version and see if that resolves the issue? If not, it might be more helpful to schedule a call so we can take a look together, which can be done using the link below:

https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

Thanks, Heidi

Absolutely, can you tell me what version of Sugar you're using?

Thanks! Here is a link to the most up to date version:

https://www.dropbox.com/s/bcidk0pqo304ncq/SugarChimp-9.1.0-for-Sugar8.zip?dl=0

Let me know if you have any trouble installing.

I saw that I can change the field to show campaing name instead of ID. But I still can't see many activities related for example to the last campaing sent.

If some updates are getting through, that's good news. I think it might be helpful, however, to schedule a time to walk through this together so I can take a closer look at the specific examples you're seeing. Can you schedule a time for us to meet using the link below:

https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

Thanks, Heidi

I wanted to follow up here. We've determined that it appears to be an issue with the emoji that appears in the subject line. We're working on finding a solution and will follow up through the email exchange we have.

Thanks, Heidi