by Fanatical Labs

Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.

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#4154 - Problem for installing SugarChimp after upgrade Sugar 9

Closed Installation created by ITS4U Verified Purchase 6 years ago
Hello, After upgrading Sugar to the version 9, I can't install SugarChimp (v.9.1.1). It stop at 80% and I have no errror in sugarcrm.log. Can you help me ? Thanks in advance. Anaïs
  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hi Anaïs,

    Happy to help. One common installation error involves Elasticsearch indexing failure, where the installation sticks at 80%. To resolve this, you can reindex your full-text search by following the steps below:

    1. From within CRM Admin, click Search (under System heading).
    2. Click Schedule System Index.
    3. Select the option to delete the existing index and then click Index. More information on scheduling this can be found here.

    Wait 20-30 minutes to allow time for the scheduler to complete and attempt your installation again.

    Let me know if you still have any trouble!

    Best, Heidi

    • ITs4U member avatar

      ITS4U Verified Purchase

      6 years ago

      Hi Heidi,

      It works ! Thanks for your help.

      Best, Anaïs

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Awesome! Let me know if you run into further trouble.

    Heidi

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