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#417 - SugarChimp license key does not work
Installed SugarChimp on a CE 6.5.16 Version of SugarCRM. After entering the license-key I get a white page. Tried a new key - without success. Please help, need to set it up quickly for board presentation.
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10 years ago
Hi Daniel, usually blank/white pages are caused by permission issues on your server.
Here are a couple good links that show how the permissions should be configured: http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Required_File_System_Permissions_on_Linux http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php
Give the permissions a look and let me know if you still see the issue.
Thanks!
10 years ago
Hi Chad I changed the permissions to the values mentioned in the articles, restarted apache - but no change! Any other suggestions?
10 years ago
I might add that we are running on port 8088...
10 years ago
Hmm, I don't believe running it from port 8088 should make any difference.
Give your sugarcrm.log file a look as well as your php error log file. I'm guessing there's a php error occurring somewhere. Do you have curl installed on your server? SugarChimp uses curl to communicate with Mailchimp.
10 years ago
cURL did it! I installed it and then the license key got accepted! Thank you very much!!!
10 years ago
Excellent! Feel free to create another case if something else comes up. I'm going to close this one for now.