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Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sell & Enterprise. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4209 - Issues with Syncing of Open/Clicked Link stats to SugarCRM specific location

Closed Bug? created by lorraine.so Verified Purchase 5 years ago
Hi again - Clayton here following on from ticket # [4204](https://www.sugaroutfitters.com/support/SugarChimp/4204). The specific issue Lorraine has called out is where the statistics on recipient activity appear within Sugar. Originally when first deployed the statistics would appear in two locations - down the right hand side AND in the main pane - as per this screenshot: ![SugarWorkingExample.png](https://www.sugaroutfitters.com/assets/img/support/SugarChimp/725c97eb25f917b5293bc3d804d1dadb/SugarWorkingExample.png "SugarWorkingExample.png") At some point this stopped happening - and now she still gets the stats down the right hand side - but not in the main pane. Apparently Lorraine can only run reports on the statistics when they appear in the main pane: ![SugarNonWorkingExample.png](https://www.sugaroutfitters.com/assets/img/support/SugarChimp/725c97eb25f917b5293bc3d804d1dadb/SugarNonWorkingExample.png "SugarNonWorkingExample.png") Unfortunately I again don't know enough about Sugar to understand the difference between the two areas and why data stopped populating at some point. Lorraine had a Zendesk support case #4263 open - but I think it got lost in translation. Her issue was not the Unsubscribe/Update details coming across from Mailchimp but the actual Open/Clicked information. And from what I can see the info actually IS coming across as per the second screenshot - they are just appearing only on the right hand pane instead of both panes. In the end it was a still win - now we have webhooks working as we DO have unsub/edit for profiles - now we just need the stats in the right place. I hope that is clear - I am more than happy to jump on a call or setup a remote session so Lorraine can show you specifically the issue. Let me know if you need any more information to troubleshoot the issue.
  1. lorraine.so member avatar

    lorraine.so Verified Purchase

    5 years ago

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

  4. lorraine.so member avatar

    lorraine.so Verified Purchase

    5 years ago

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

  6. lorraine.so member avatar

    lorraine.so Verified Purchase

    5 years ago

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

  8. lorraine.so member avatar

    lorraine.so Verified Purchase

    5 years ago

  9. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

  10. lorraine.so member avatar

    lorraine.so Verified Purchase

    5 years ago

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