SugarChimp

by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4210 - [ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs

Closed Bug? created by omair.nalkhande 5 years ago

Hello Team,

We are getting a lot of ERROR logged into our log file. Could you please let us know what could be the issue in this?

Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminmclist/adminmcpeople.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminsmartlistqueue/admin.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/setup/setup.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminbackups/adminbackups.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminmccampaign/adminmccampaign.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminmcpeople/adminmcpeople.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminbatches/adminbackups.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminactivities/adminactivities.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminmccleanedemail/adminmcpeople.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/field-mapping-save/field-mapping-save.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminactivitiesmc/adminactivitiesmc.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/field-mapping/field-mapping.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminactivitytracker/adminactivitytracker.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminsugarbackups/adminsugarbackups.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/sync/sync.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminoptouttracker/admin.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/health-status/health-status.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/adminmc/adminmc.php Tue Aug 6 11:40:55 2019 [24756][5bf30999-1fe2-472a-e454-526d8d46a4eb][ERROR] No viewdefs for module: SugarChimpMCPeople viewdefs @ modules/SugarChimp/clients/base/layouts/admin/admin.php

Regards, Omair

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi Omair,

    Thanks for reaching out with these errors. These errors may just pop up on things like Quick Repairs and Rebuild, etc. It looks like these are from 8/6. Can you tell me if these are ongoing or just a one time thing? Also, is anything out of the ordinary in regards to how the integration is running?

    Thanks, Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks, Heidi Fanatical Labs Support

  3. omair.nalkhande member avatar

    omair.nalkhande

    5 years ago

    Hello Heidi,

    Thanks for your response and apologies for not getting back to you early.

    These errors are not appearing just one time during repair and rebuild. However we are unable to determine the pattern as to which operation logs these errors. Could you please suggest what are these errors related to? and how can we solve them.

    Business is using this plugin in couple of sugarCRM instances and wants to resolve every single error message getting logged.

    Thanks, Omair

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi Omair,

    Happy to help. Can you tell me the license key you're using? You can find this by navigating to Setup from Sugar's Admin page and clicking on Step 2. Additionally, can you send along a copy of your more recent logs so we can get more context to these errors and see if others are included?

    Since this information is a bit more private, you can email it to us at mailchimp@fanaticallabs.com.

    Thanks for your help in troubleshooting!

    Best, Heidi

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks, Heidi Fanatical Labs Support

  6. omair.nalkhande member avatar

    omair.nalkhande

    5 years ago

    Hello Heidi,

    Here is the license key "0ba121ecc3734957898959d876d354d0" The logs are the same as I mentioned above. Could you please let me know what are these errors related too and how can I resolve them?

    Thanks, Omair

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi Omair,

    Whenever Sugar rebuilds the cache or updates vardefs, it goes through and checks each module for relative view definitions. The errors you're seeing in the logs are when Sugar attempts to build a viewdef for SugarChimp sub-modules, which do not have any views as intended. These errors will not cause any issues.

    If you switch your error log to fatals, you'll no longer see these errors.

    Let me know if you have any further questions or if you notice the SugarChimp integration isn't working as intended.

    Thanks! Heidi

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