Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4221 - Accounts and Contacts crash
SugarCRM Version 8.0.1
SugarChimp Version - 9.1.4a
I was able to install the plugin, and it connects to mail chimp, and shows the target lists. However, when I try to open Accounts, or Contacts in Record View, the screen crashes. Attached is the screenshot. I have also attached a health check screen shot.
I checked the logs, and it shows below error which seems pertinent to the crash -
Fri Sep 6 12:50:55 2019 [31342][f58e6cea-d515-11e7-8322-005056b80d83][ERROR] Unable to find relationship sugarchimpactivity_accounts Fri Sep 6 12:50:55 2019 [31342][f58e6cea-d515-11e7-8322-005056b80d83][ERROR] Error setting sugarchimpactivity relationship: sugarchimpactivity_accounts Fri Sep 6 12:50:55 2019 [31342][f58e6cea-d515-11e7-8322-005056b80d83][ERROR] An exception happened: ( 404: not_found)Could not find a relationship named: sugarchimpactivity
Can you please help with this ?
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5 years ago
Happy to help. It looks like the screenshot didn't make it through. Can you try sending it along to mailchimp@fanaticallabs.com?
In the meantime, can you try the process below to see if the issue is resolved:
Let me know if this doesn't work for you.
Best, Heidi
5 years ago
Thanks ! That seems to have fixed the issue !
5 years ago
Wonderful, let me know if you have any further trouble!
Best, Heidi