Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.
#4295 - SugarChimp sync not working
Hi,
The SugarChimp sync is not working. The health status is active and it says everything is syncing, however it mentions it has 31171 items to sync from Sugar to MailChimp - we do not have this many entries. Please advise.
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"We are currently trialing SugarChimp and the process to install it was so easy! Heidi was more than happy to get on a call with me to help me through ..." - ericabaker
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5 years ago
Happy to help. It sounds like your SugarChimp scheduler may not be working as intended. Can you send a screenshot of your Health Status page as well as a copy of your logs so I can take a closer look? You can access your logs using the steps below:
Thanks! Heidi
5 years ago
I just wanted to quickly follow up on this case. Through email we discovered that it sounded like none of the Sugar schedulers were running as they should. After checking in with your Sugar administrators and updating to the latest version, please let me know if you have any further trouble! If so, we'll need to put the integration into debug mode and grab some more detailed Sugar logs to identify the issue. I'll go ahead and close this case for now, but please reach out if the issue has continued.
Best, Heidi