Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4295 - SugarChimp sync not working
Hi,
The SugarChimp sync is not working. The health status is active and it says everything is syncing, however it mentions it has 31171 items to sync from Sugar to MailChimp - we do not have this many entries. Please advise.
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4 years ago
Happy to help. It sounds like your SugarChimp scheduler may not be working as intended. Can you send a screenshot of your Health Status page as well as a copy of your logs so I can take a closer look? You can access your logs using the steps below:
Thanks! Heidi
4 years ago
I just wanted to quickly follow up on this case. Through email we discovered that it sounded like none of the Sugar schedulers were running as they should. After checking in with your Sugar administrators and updating to the latest version, please let me know if you have any further trouble! If so, we'll need to put the integration into debug mode and grab some more detailed Sugar logs to identify the issue. I'll go ahead and close this case for now, but please reach out if the issue has continued.
Best, Heidi