SugarChimp

by Fanatical Labs

Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.

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#4316 - Target list partially syncing

Closed Bug? created by marbar Verified Purchase 5 years ago
Hi i have created a list in Sugar, with around 9000 contacts and 4000 leads. Not all of them are syncing. Even if i try forcing a new Sugar to Mailchimp sync, i still have only around 10000 records in Mailchimp. Canyou help please? thank you

  1. marcobaracco member avatar

    marbar Verified Purchase

    5 years ago

    May be it has something to see with this error? Thu Feb 6 08:23:26 2020 [19481][1][FATAL] Slow Query (time:0.24310493469238 TRUNCATE TABLE smartlist_queue

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi Marco,

    Thanks for reaching out. Can you send along a screenshot of what appears in your Health Status page? Additionally, let's look and see what errors we might be receiving from Mailchimp when data is being sent. Can you follow the steps below and send along the errors to mailchimp@fanaticallabs.com?

    1. From within Sugar Admin, navigate to SugarChimp's Health Status page
    2. Change the /health-status portion of the URL to /adminbatches
    3. Click Show along the left hand side and see if you have any errored operations
    4. For any errors, click Download Link and send the file that downloads to mailchimp@fanaticallabs.com (if they all have errors, you can just send along a few)

    Thanks for your help in troubleshooting!

    Best, Heidi

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Just wanted to quickly follow up here. We discovered through email that the count was off in the lists due to duplicates and other similar issues as noted here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151512-My-CRM-and-Mailchimp-list-counts-do-not-match

    I'm going to go ahead and close out this ticket and will follow up through email on the remaining question you had.

    Best, Heidi

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