Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4352 - SugarChimp Automated sync not working
Sugarchim connector's not working properly.
Information on Mailchimp is supposed to be synched to SugarCRM via Sugarchimp on the contact page. It's been a while that nothing have been synch. Here's sugarCrm instance : https://ccam.sugarondemand.com/
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4 years ago
Happy to help. So that I can take a closer look, can you take a screenshot of your Health Status page and send it to mailchimp@fanaticallabs.com? You can access this by navigating to the Health Status page within the SugarChimp section of your Sugar Admin page. Additionally, can you send a copy of your Sugar logs as well? Steps for this are below:
Thanks! Heidi
4 years ago
I realized this ticket was still open, even though we resolved the issue through email so I wanted to provide a quick update for anyone following along.
As a recap of what we chatted about through email, it looks like there was an "unknown" Mailchimp list within the Health Status page. This issue occurs when a Mailchimp audience is archived or deleted. Before deleting an audience in Mailchimp, you can check the Health Status page to see if the audience is syncing with Sugar and either remove the sync or use Sync Settings to sync your list to a new Mailchimp audience. Ideally, you set up your master list and don't need to delete any audiences in general.
Best, Heidi