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#4437 - Some issues with uninstall
Hi We have an instance of SugarCRm running here wstj.symphony-crm.com
It used to have a demo key of Sugarchimp running v9.2.2c, however we uninstalled the some time ago. This key was obtained as a demo key under my colleagues account (Brian.coventry:whysymphony)
Just now we are trying to upgrade this instance to CRM V10 and noticing a few issues and logs in the file - to do with an incomplete uninstall of sugarchimp.
I have tried reinstalling the 9.2.2c zip and uninstalled it but we still have many sugarchimp files in the site.
What steps do you suggest for a clean uninstall? PS we are running an IIS\MSSQL stack.
Regards Greg
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4 years ago
Hi Greg,
Thanks for reaching out. This issue most commonly occurs when SugarChimp isn't able to be fully installed. You can review required permissions here: c/en-us/articles/360016251832-Common-SugarChimp-Installation-Issues
If that doesn't resolve the issue and allow you to fully install and uninstall, can you send along your Sugar log and PHP log to mailchimp@fanaticallabs.com so I can take a closer look?
Thanks, Heidi
4 years ago
Hi Heidi,
I was wondering if a newer version of the module would be useful to Install then uninstall?.... we have 9.2.2c.
Would you be able to send an updated module zip file?
Regards Greg
4 years ago
Hi Greg,
I just sent you an email with the latest version linked. Let me know if you don't get it.
Best, Heidi
4 years ago
Hi Heidi
Could I ask you to send the email again to greg.mackey@whysymphony.com?
Thanks
4 years ago
Just sent it again for you. If you don't get it, can you send an email to mailchimp@fanaticallabs.com and I can reply to that as well?
Thanks! Heidi
4 years ago
An Uninstall and reinstall has fixed it, thanks
Thanks Heidi
4 years ago
Wonderful.
Let me know if you need anything further.
Best, Heidi