by Fanatical Labs

Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.

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#4442 - Version 10 Install error

Closed Installation created by bacpartners 5 years ago
Hi there I just tried to install this new version. The loader gets to 80% and freezes. See below image. Can you let me know what we need to do to get around this? R&R did not work. ![SChimp10.png](https://www.sugaroutfitters.com/assets/img/support/SugarChimp/ba44fd3ea4b52632cdf3fbb288814454/SChimp10.png "SChimp10.png")
  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Happy to help. The most common reason for this issue is an Elasticsearch Index Failure. You can see steps to resolve this here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360016251832-Common-SugarChimp-Installation-Issues

    If that doesn't fix things, can you send along your Sugar logs to mailchimp@fanaticallabs.com?

    Thanks, Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks, Heidi Fanatical Labs Support

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