Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.
#4470 - Unexpected Sugar Contact Updates via SugarChimp
Hi Folks,
We recently experienced an issue where almost all of our Contact emails were set to Opt-Out by the SugarChimp integration.
The odd thing is that we don't have any target lists configured to sync between the two systems. Any ideas on what event may have triggered this?
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"The SugarChimp plugin was exactly what we needed to launch our Email Marketing from the contact base we had built in Sugar. Heidi gave clear steps and..." - Joell Denison
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4 years ago
Happy to help. Typically opt outs that happen in bulk occur when a Mailchimp audience or list is deleted or archived. That list, when set to sync between Mailchimp and Sugar, sends updates to Sugar indicating the records should be opted out. Can you send along a full screenshot of the Health Status page to mailchimp@fanaticallabs.com so I can take a closer look?
Thanks! Heidi
4 years ago
Hello there,
We haven't heard from you regarding the issue in a few days. Is there anything we can help with?
Let me know how I can help.
Thanks, Heidi Fanatical Labs Support