SugarChimp

Happy to help. Can you try running a Quick Repair and Rebuild and let me know if that resolves the issue? https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/

If that doesn't resolve things, let's put SugarChimp into debug mode and grab some logs. Steps for this are below: 1. From within Sugar Admin, navigate to the Health Status page. 2. Right-click anywhere on the page and select Inspect. 3. Switch to the Console tab, and then paste: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{}); 4. Attempt to merge Accounts (or whatever replicates the error you previously saw.) 5. Send over the logs to mailchimp@fanaticallabs.com. You can get these by following the steps below:

From Sugar Admin, click System Settings Click View Log at the bottom of the page Click All at the top of the page Copy/paste the text that appears into a .txt file to send to mailchimp@fanaticallabs.com

6. When completed, you can return the logger level to normal by pasting the following into the Console tab: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

Please let me know if you have any trouble with this process.

Best, Heidi

Repair/Rebuild did not fix the issue, I've emailed the requested logs.

Thank you. I'll take a closer look and follow up again shortly.

Best, Heidi

Thanks again for your patience here. I chatted with our developer about this issue and he's working on a resolution. I'll follow up again as soon as I have more insight and a timeframe.

Best, Heidi

Hi Heidi, any update here, this is breaking our CRM instances in a lot of ways.

I just wanted to check in to see if you were able to update to the latest version we sent through email yesterday.

Let me know if that resolved the error you were finding.

Thanks, Heidi