SugarChimp

Thanks for reaching out. I can absolutely understand your worry with inconsistent data. Since this isn't expected behavior I'm confident we can find the root issue.

Can you tell me if you have a demo or test instance that SugarChimp has been installed on? Additionally, can you check to see how many webhooks you have within Mailchimp? Steps for this are below:

1. From within Mailchimp, click Audience
2. Under Current audience, select the name of the list you're syncing
3. Using the Manage Audience dropdown on the right hand side, select Settings
4. Click Webhooks at the bottom of the page (you should have a webhook that matches the one that appears on your Health Status page within Sugar)

Can you tell me if you have just one webhook or do you have multiple? If you have multiple, does the URL for the extra one match a test or other instance of Sugar?

Thanks, Heidi

Thank you for the help.

It is not installed on a test or a demo instance. It is installed to our live instance. I turned off the sync in the mean time to prevent any more data from getting falsely reverted.

I checked and we only have one webhook within MailChimp. The URL in MailChimp matches the URL on our Health status page exactly.

Thanks for checking that! There are a few other things we should check and I'm listing them below. However, if you want to hop on a call to troubleshoot together, feel free to schedule that using this link: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

1. Can you tell me if you have any other Sugar integrations that manage lead data, such as EventBrite or other customer-related apps?
2. For one of the records that was changed, can you navigate to the audit log and send a screenshot of that to mailchimp@fanaticallabs.com? You can access the audit log by navigating to a record and clicking the drop-down arrow next to the Edit button in the top right corner. Additionally, can you send along the activity logs that Sugar reviewed so I can take a closer look?
3. When the sync is on, is the issue consistently able to be replicated? If so, we can grab some debug logs to give us more detail about what's occurring. The steps for this are below:

• From within Sugar Admin, navigate to the Health Status page.
• Right-click anywhere on the page and select Inspect. Switch to the Console tab, and then paste: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
• Make a change to a record and allow the data to be changed back (essentially replicating the troublesome behavior)
• Send over the logs. You can get these by following the steps below:

1. From Sugar Admin, click System Settings
2. Click View Log at the bottom of the page
3. Click All at the top of the page
4. Copy/paste the text that appears into a .txt file to send as a reply to this email
5. When completed, you can return the logger level to normal by pasting the following into the Console tab: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

Thanks for your help in troubleshooting!

Best, Heidi

Thank you, I have scheduled a support call for tomorrow,

Hi Eric,

I just wanted to quickly check in to see if you were still having any trouble.

Thanks! Heidi