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#4735 - Error - MailChimp Rating - link disappearing - Contact now unable to get updates.
Hi SugarChimp,
The MailChimp rating in Sugar has been removed, this means the Contact can not be updated at all. We use SugarChimp to link MailChimp to Sugar.
Other info: • In MailChimp there are no issues and the Rating is showing as ‘2’ • The 2 mail chimp lists attached via Sugar chimp to Sugar are linked, synced and have no issues. • This is not affecting everyone in those lists. It appears to be random, across lists.
In Sugar - a work around I have found: • If I Export the contact data the field of Rating ‘2’ has been replaced with ‘2022’ • If I Import it back with that field as ‘2’ then it fixes it and all is back to normal.
Please contact me or send me any info to assist.
Angela Toia Stockwell CRM Analyst Manager
M: 0414 906 533
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"SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."
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Hi Angela,
Thanks for reaching out. I see we also got an email with this issue, so I'll follow up there with further troubleshooting.
Thanks, Heidi