Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.
#4745 - Field mapping
I select field mapping to change the layout and it has stayed in loading for over 30 minutes. Is this normal? The contact list I'm trying to link to as 1223 entries.
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"We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."
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2 years ago
Happy to help. You are right that this isn't expected behavior. To confirm, have you walked through the Setup steps and successfully connected to Mailchimp? It might be helpful to get a little more information. Can you send along a screenshot of your Health Status page and a copy of your CRM logs to us so we can take a closer look? Our email is mailchimp@fanaticallabs.com and the steps to find this information are below:
Health Status
To find the Health Status page, navigate to your CRM Admin page and scroll to the bottom of the page. Click on Health Status under the SugarChimp heading.
Logs We may need more detailed, debug logs if the answer isn't clear in these logs, but to start can you follow the steps below and send along what you find?
Thanks for your help in troubleshooting.
Best, Heidi
2 years ago
Just wanted to quickly follow up here and let you know I'm closing the case on this end. We communicated a bit through email so feel free to reply back there if you have any further questions.
Heidi