Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4745 - Field mapping
I select field mapping to change the layout and it has stayed in loading for over 30 minutes. Is this normal? The contact list I'm trying to link to as 1223 entries.
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a year ago
Happy to help. You are right that this isn't expected behavior. To confirm, have you walked through the Setup steps and successfully connected to Mailchimp? It might be helpful to get a little more information. Can you send along a screenshot of your Health Status page and a copy of your CRM logs to us so we can take a closer look? Our email is mailchimp@fanaticallabs.com and the steps to find this information are below:
Health Status
To find the Health Status page, navigate to your CRM Admin page and scroll to the bottom of the page. Click on Health Status under the SugarChimp heading.
Logs We may need more detailed, debug logs if the answer isn't clear in these logs, but to start can you follow the steps below and send along what you find?
Thanks for your help in troubleshooting.
Best, Heidi
a year ago
Just wanted to quickly follow up here and let you know I'm closing the case on this end. We communicated a bit through email so feel free to reply back there if you have any further questions.
Heidi