SugarChimp

Happy to help. You are right that this isn't expected behavior. To confirm, have you walked through the Setup steps and successfully connected to Mailchimp? It might be helpful to get a little more information. Can you send along a screenshot of your Health Status page and a copy of your CRM logs to us so we can take a closer look? Our email is mailchimp@fanaticallabs.com and the steps to find this information are below:

Health Status
To find the Health Status page, navigate to your CRM Admin page and scroll to the bottom of the page. Click on Health Status under the SugarChimp heading.

Logs We may need more detailed, debug logs if the answer isn't clear in these logs, but to start can you follow the steps below and send along what you find?

1. From within Sugar Admin click System Settings
2. Click View Log at the bottom of the page
3. Click All at the top of the page
4. Copy/paste the text that appears into a text file and send it along as an attachment to the email noted above.

Thanks for your help in troubleshooting.

Best, Heidi

Just wanted to quickly follow up here and let you know I'm closing the case on this end. We communicated a bit through email so feel free to reply back there if you have any further questions.

Heidi