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#4753 - License Key Not recognized
Hi, May license key is not working and when I log into the licensing portal, it says the service is expired but it takes my CC info.
CC is good and has not changed
Please advise
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"We are currently trialing SugarChimp and the process to install it was so easy! Heidi was more than happy to get on a call with me to help me through ..." - ericabaker
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2 years ago
Hi there -
We had an issue with the SugarOutfitters marketplace licensing API over the past 24 hours that has now been resolved. Please try to revalidate and it should be working again. We apologize for the inconvenience.
Matt Marum SugarCRM
2 years ago
Hi Matt,
Still doing it
I tried to upload the screenshot. It says the Credit card needs to be updated but it's a good card and it verifies when I renter it.
2 years ago
I've made a quick fix for this issue for you right now. Your key should be valid. Please try to revalidate again. I sincerely apologize for the inconvenience and delay.
2 years ago
Thank you Matt! It validated successfully! Have a great day!
2 years ago
Hi, I am getting a ton of emails (around 100 so far) with this post. It looks like a DoS attack. Please take a look and see why.
2 years ago
Apologies! I think we've got this resolved but please let me know if you still have more emails.