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#4764 - Heads up! SugarChimp Sync Failed
Good morning,
I ask for directions for this email received today 06 June 2023. The colleague reports that in a short time he has received several emails with the same content
Da: CRM Administrator Date: mar 6 giu 2023 alle ore 08:56 Subject: Heads up! SugarChimp Sync Failed To:
Sometimes your Sugar instance is unable to communicate with MailChimp. If you only receive this email every once in a while, there is nothing to worry about. Sugar will re-establish where it left off and continue syncing with MailChimp.
If you are receiving this email every few minutes, please contact SugarChimp Suport so we can take a look: mailchimp@fanaticallabs.com
Error: Unable to retrieve MailChimp Lists: Array ( [type] => https://mailchimp.com/developer/marketing/docs/errors/ [title] => Too Many Requests [status] => 429 [detail] => You have exceeded the limit of 10 simultaneous connections. [instance] => 9acf8e01-61a6-6b58-f138-9ab5c38ab11d )
Site: https://beninca.sugaropencloud.eu SugarCRM Version: 13.0.0 SugarCRM Edition: ENT SugarChimp Version: 12.3.0a
Full error: Array ( [status] => error [message] => Unable to retrieve MailChimp Lists: Array ( [type] => https://mailchimp.com/developer/marketing/docs/errors/ [title] => Too Many Requests [status] => 429 [detail] => You have exceeded the limit of 10 simultaneous connections. [instance] => 9acf8e01-61a6-6b58-f138-9ab5c38ab11d )
)
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a year ago
Happy to help. Sounds like these emails just began, but several were received since then, is that correct? Can you send along a screenshot of your Health Status page? This can be found within Sugar Admin under the SugarChimp section. I'll need a screenshot of the entire page, from the top with connection status and scheduler details all the way down to the bottom with all of the lists that are being synced. You can send that along to us at mailchimp@fanaticallabs.com so I can take a closer look.
Thanks, Heidi
a year ago
Wanted to ask a few more questions. Have you noticed any data not syncing to Mailchimp as it should? Or is the error email the only symptom so far? I'd like to also check to see if there's any data that's backed up. Can you follow the steps below and let me know what you find?
From within Sugar Admin, navigate to SugarChimp's Health Status page Change the /health-status portion of the URL to /admin and observe how many records appear as well as the dates. Change /admin to /adminactivitiesmc and click Load Table. Check the size of the table as well as the dates.
Let me know if you have any trouble with these steps.
Best, Heidi
a year ago
Hi there! I sent you an email but wanted to also quickly follow up here that we've released a new version that should resolve this error.
Please let us know if you have any trouble installing the latest version I sent along.
Thanks, Heidi