SugarChimp

Good afternoon, the Zanasi customer reports that a Mailchimp Audience is not synchronized correctly with the related SugarCRM Prospect List. Before the checks I re-entered the license key and re-validated the association to avoid any problems with this. SugarChimp Version: 12.3.0a --- Health Status --- Checking the "Health Status" page, I notice that the Mailchimp Audience concerned is stuck in the "Mailchimp to Sugar Sync Queued" phase. Queued activity does not allow sync from SugarCRM to Mailchimp, I ask how to unblock the observed deadlock. I asked the customer if he made changes on Mailchimp before SugarCRM, I'm waiting for an answer. --- Admin --- From the admin page I have observed several elements After 10-15 minutes, reloading the page, I can't find any data --- adminactivitiesmc --- No data present after loading the table --- adminbatches --- Several errors have been logged over the past seven days. Looking at the last 10 events, I notice that the mailchimp audience with ID c073079c6f always reports three errors. I have created a zip file with the affected elements, I ask where to send the data Best regards Sergio Schirone