SugarChimp

by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4818 - Sugarshimp Sync Fail

Closed Bug? created by Rudy a year ago

We are getting every 5 minutes mails saying 'Heads Up! SugarChimp Sync Failed. As indicated in the mail, we contacted mailchimp@fanaticallabs.com and Heidi Washington asked us to do the following. From within Sugar Admin, click Setup under the SugarChimp section Click Step 3 Connect Click the large Mailchimp icon and enter your Mailchimp credentials When we follow these steps and when filling in the credentials of Rudy Peeters (username Rudy.peeters@agfa.com and his password) we get the message ' sorry, we couldn't find any account with that username. ......' Login into this portal SugarChimp | SugarCRM - MailChimp | SugarCRM Email Marketing (sugaroutfitters.com) with the credentials we tried above works perfectly. Can you please assist us in getting this solved ?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Thanks for reaching out. The login credentials you'll use on this step are for the admin account of your Mailchimp account. Those credentials will be different from the ones you use for SugarOutfitters or SugarCRM.

    I recommend checking with your marketing team and whoever manages your Mailchimp account to get those credentials. If you're not sure of your Mailchimp credentials, you'll need to reach out to Mailchimp directly to get assistance with determining who has an account and getting access to that account. You can find their support options here: https://mailchimp.com/help/mailchimp-support-options/

    Let me know if you have trouble reaching Mailchimp Support.

    Thanks, Heidi

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Sugar Serve
  • Sugar Market
  • Compatible Versions
  • 14.2, 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 6.7, 6.5
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  • "Amazing product and amazing people. Thanks a lot for all the help at any question! :D"

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