Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4823 - Checking Connection on Emails Syncing from Sugar to MailChimp
Hello,
I am seeing that some of our emails from Sugar CRM may not be syncing to MailChimp. If this is the case I just wanted to have someone check our connection in terms of emails syncing because I am not seeing any recent contact syncs in MailChimp.
Thank you, Julia
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10 months ago
Hi Julia,
Happy to help. It looks like you're on an older version of SugarChimp and we've had a few updates since then. Could you update to the latest version: https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-Latest-Version-of-SugarChimp
Additionally, can you tell me who you're syncing to Mailchimp (and how many records appear to be missing)? Are you syncing a subset of record or all contacts? This can be found within SugarChimp's Sync Settings. Finally, can you send along a screenshot of your Health Status page? This can be found within the SugarChimp section of Sugar Admin. You can send this and other personal details to mailchimp@fanaticallabs.
If you want to hop on a call and troubleshoot together, feel free to schedule a time here: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting
Thanks! Heidi
10 months ago
My apologies, that email is mailchimp@fanaticallabs.com
9 months ago
Just quickly following up on this ticket. We updated to the latest version and reconnected Sugar and Mailchimp. We then checked to see if there were any required fields in Mailchimp that were preventing data from syncing. By unchecking required in Mailchimp and queuing a re-sync it appears data is now moving as expected. Feel free to reach back out at mailchimp@fanaticallabs.com if you have any further trouble.
Best, Heidi