Turn Marketing Data into Revenue Intelligence. SugarChimp seamlessly syncs your SugarCRM and Mailchimp data in both directions—no manual updates, no stale lists. This real-time connection arms your sales team with richer, more meaningful insights into customer behavior.
#691 - Installation Not Completing - Now Data Read-Only!
While trying to follow the instructions the screen appeared that said it would automatically redirect after it was finished. However, this screen never redirected and we tried a couple of times. We also tried deleting the package and re-downloading it to try again. No luck. Now it has come to our attention that after doing so we can no longer add or edit opportunities or leads in the normal SugarCRM software. So we are officially dead in the water after trying to install a trial of your software. Please help!!!
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"We are currently trialing SugarChimp and the process to install it was so easy! Heidi was more than happy to get on a call with me to help me through ..." - ericabaker
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11 years ago
We are on a self hosted version 6.5.0 (Build 8338) of SugarCRM
11 years ago
Hi there, this sounds like you may have permission issues on your install. SugarChimp doesn't include anything that would affect a system like this. Give this link a look to verify that your permission are set correctly: http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Required_File_System_Permissions_on_Linux/
Would you be able to take screenshots of the installation process and provide a sugarcrm log file? You can email those to me at support@sugarchimp.com
Thanks!
11 years ago
I can provide you screenshots. I am not sure where the SugarCRM log is saved. We are hosting with Windows Server 2003 and IIS 6.0 so Linux instructions wont work.
11 years ago
Here's a link to the windows instructions: http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Required_File_System_Permissions_on_Windows_With_IIS/
Here are some other links that may be helpful: http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/
The log file can be found in the main sugarcrm folder. it's usually named sugarcrm.log.
11 years ago
I made sure the permissions were correct according to your documentation. Still the problem exists. I submitted the screenshots and log to you via the email address you provided.
11 years ago
I just responded to your email. Let's finish the conversation over email. I will follow up back here once everything is resolved. So far it looks like the issue is from a previous customization. Thanks!
11 years ago
Closing the case. We found that the customer was using PHP 5.2.
PHP 5.3 or greater is required to run SugarChimp.
Let me know if you need anything else. Thanks!