Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#803 - Scheduler fail
Scheduler Job did not install during installation. After manually adding (SugarChimp() function present in /custom/modules/Schedulers/Ext/ScheduledTasks/scheduledtasks.ext.php), we get an error in log file and job is not executing:
(MailChimp to SugarCRM Job - Initial Import) failed in CRON run
No other - more specific error message found. Same with normal and debug log level.
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10 years ago
PHP version 5.4.19
10 years ago
Thanks for the feedback and sorry for the issues. I wonder if this is related to the issue you explained in your email a few hours ago? What was the cause for the license not to validate? If it was a firewall/connection issue to the sugaroutfitters servers, you may want to make sure that your CRM server can reach the MailChimp servers as well. It uses the MailChimp API to make the integration work. It's possible you would see this error if the server cannot connect to MailChimp.
Also, if you go to the Admin, scroll to SugarChimp section and click "Health Status" you can change the SugarChimp logging level to "Debug". More clues may be provided when the error is logged.
Let me know what you find. Thanks!
10 years ago
I do not think this issue is related to the license validation - that was caused by disabled curl_exec function on PHP level (default from web server installation). Now the validation process is working fine.
SugarChimp logging level is set to "Debug", error is the same.
10 years ago
Makes sense, thanks. I'll reach out over email right now to setup a call. I'll need to have a screenshare to help debug the issue. Be looking for an email from chad @ sugarchimp.com Thanks!
10 years ago
To close the loop here, we were able to fix the issue. The root of the issue was that curl was not enabled and the site_url had a trailing slash. Thanks!