by synolia

Address Helper adds street address auto-completion to Sugar. Get correct qualified data to save yourself time and troubles. A must have it you ship parcels, mails, use map locators, and so on.
Address Helper currently uses external address autocomplete Apis. You can select one based on their capabilities or prices (most offer a free plan). Please contact us if you need to use an address auto-complete provider we do not list yet.

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#4804 - Can't get AddressHelper to display street numbers, only street names

Open Bug? created by cto3 a year ago

Hello, my trial is up in three days. This is my second attempt to get help on this issues. We appear to have installed AddressHelper successfully but it does not display street numbers, only street names. And there is no possibility to click past it when creating a new customer profile, so it is completely unusable in its current state.

  1. Karly member avatar

    Charles Beneytout Verified Purchase

    a year ago

    Hello,

    After installing the addon, have you completed the following steps? 1. a quick repair, 2. a logout of the application 3. clear browser caches 4. reconnect

    Thanks in advance, Charles Beneytout

    • cto3 member avatar

      cto3

      a year ago

      Hi Charles, I carefully followed each step of the set-up guide. Clearing browser cache was not listed as one of the steps. Trial period expires tomorrow. If I can get a trial extension, I will re-install and follow your steps to try to make it work. Otherwise, I guess I will need to cancel the trial and look for another solution.

  2. cto3 member avatar

    cto3

    a year ago

    Okay, I re-installed AddressHelper following the set-up guide. I see now where clearing browser cache is in the setup directions.

  3. cto3 member avatar

    cto3

    a year ago

    I also created accounts with locationiq.com and geoapify.com, and got the API keys for each.

  4. cto3 member avatar

    cto3

    a year ago

    Unfortunately, the issue is unchanged. I tried to create a profile using my own address - established town in Colorado - several addresses displayed, many with no street address. But no valid address was in the list. Since there is no way to get past these suggested addresses, I am completely unable to create a new profile using my own address.

  5. cto3 member avatar

    cto3

    a year ago

    We are using SugarCRM Version 13.0.0 (Build 216 E) (Q2 2023) on the browser. Firefox is the browser we are using.

  6. cto3 member avatar

    cto3

    a year ago

    Anything else we can try to get this working for us?

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