#826 - Installation failed
I got this message in my On Demand 6.7.6 instance
Installation failed!
The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator. Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.
The Sugar Open Cloud package loading policies are detailed in the SugarCRM Knowledge Base. The available restrictions and exceptions are detailed in the SugarCRM Developer Zone.
File Issues LICENSE Invalid file extension
Do you know what might be going on?
10 years ago
Hi there, yes unfortunately there's a weird issue in that specific version/edition of Sugar you're using (6.7 Pro+ On-demand). I'll email you a new package now that corrects the issue.
Sorry for the inconvenience. When you get it, install it as usual and let me know if that solves the problem. Thanks!
10 years ago
Thanks for your help. The install was successful with your updated package. I have a follow up question though: When I attempt to use the "Kick Off Job" function, I get this error message
http://i.imgur.com/1NEDGOw.png
This happens with any job I choose. Is this expected?
10 years ago
Well I guess there are a couple "gotchas" in on-demand 6.* versions I didn't expect. I've emailed you a new version that corrects this issue. Give it a shot and let me know how it goes. Thanks and sorry for the inconvenience!
9 years ago
I'm closing this case for now. Let me know if you still haven't been able to get this to work. Thanks!