Premium Theme For SugarCRM CE

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#262 - Cant create any tickets

Closed Bug? created by Fellow_Sugar Verified Purchase 11 years ago

Hi, my colleague "Manuel Kanke" bought the Premium Theme For SugarCRM CE the last days and weve installed it today. Nearly everthing is working but i cant create any ticket (Cases). The error was always in a window. Nothing more. {"content":" What can i deliver to you that you can fix this error ?

Best regards,

Jens jens.brueckner@fellow-consulting.de

urdhvatech
11 years ago

Hello Jens,

Can you tell us which version of SugarCRM CE are you using? Like 6.5.15 or something? Can you give us the details of customizations you may have done for Cases module?

2 check points, Try Admin > Repair > Quick Repair and Rebuild. Try disabling AJAX for module Cases.

You may contact us directly over Skype: urdhvatech

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- Fellow_Sugar Verified Purchase
  11 years ago
  
  Hi, we are using 6.5.13 1)Ive repair and rebuild and it diddn´t work. 2)Only some new fields inside and one selfmade cascading picklist
  
  Ive disabled AJAX for this module in the config_override.php and then it worked fine.
  
  thx,
  
  Jens
  
  reply
urdhvatech
11 years ago

Hello Jens,

Great to know it is fixed now! Hope you and your employees are enjoying the UX! Do rate the add-on and share your feelings with others.

Thanks, Team Urdhva Tech.

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