#328 - Theme does not work
When I enable the theme on Version 6.5.16 (Build 1082) it does not work and SugarCRM reverts to non-themed basic layout.
When I enable the theme on Version 6.5.16 (Build 1082) it does not work and SugarCRM reverts to non-themed basic layout.
10 years ago
Hello Clint,
Thank you for purchasing the add-on. I request you to confirm following steps, Step 1: Installed add-on Step 2: Edited user profile which needs new theme, Themes tab, select the theme, save. Step 3: Login with the user, and you should get selected theme applied.
To set default team, Admin > Themes > Choose default team of your choice.
Feel free to contact us on Skype - urdhvatech for instant help.
Thanks, Team Urdhva.
10 years ago
I followed these steps and I still cannot get the theme to work. Please Advise.
10 years ago
Hello Clint, Can you please add us on Skype - urdhvatech to server you better help.
Thanks. Team Urdhva.
10 years ago
Can you explain how this was resolved? It'll help others who are running into the same issue. Whenever a case gets closed please always add how it was resolved. Running into a similar issue right now. Thanks!
10 years ago
Hello Jason, We were not able to generate it and even now as well, Can you give us exactly step to generate it ?
Thanks, Team Urdhva.
10 years ago
OK, that's fine. Just from looking at the case it looks like it was solved with the user directly. It would definitely help if when this was closed that a comment would have been also added explaining that the customer was never able to help you replicate the issue.
I'm not able to generate it as well which probably means that it is a file permissions issue. Was hoping to see if you had any tips on how to deal with that for this theme.
Thanks! -Jason